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Once your clinician submits a prescription, MedCore performs a real-time benefits verification with your insurer or Medicare. Standard verifications are completed within 24 business hours; complex or out-of-state cases may take up to 72 hours. No charge is incurred and no equipment is shipped until coverage is confirmed and you (the patient or authorized representative) provide written or electronic approval to proceed.

You will receive a digital "Verification of Benefits" summary detailing your plan's allowed amount, deductible status, coinsurance percentage, and any applicable capped-rental rules before any financial commitment is requested.

All DME orders include complimentary white-glove home delivery, in-home setup, and patient/caregiver training by a licensed MedCore technician. Standard delivery is scheduled within 3–7 business days of approval; expedited slots are available upon request at no additional cost for items flagged "In stock."

Our delivery team assembles equipment, performs safety checks, demonstrates proper use, removes all packaging, and remains on-site to answer clinical questions. A signature and photo of the setup location are captured for HIPAA-compliant chain-of-custody records.

Curbside-only or facility deliveries are available by request; technician setup and training will be provided remotely via secure telehealth link in those cases.

Eligible Items (30-Day Window): Unopened, unused, and still in original sealed packaging — including wheelchairs, rollators, hospital beds, and similar durable goods — may be returned within 30 calendar days of delivery for a full refund of any out-of-pocket amounts paid. A free pickup will be scheduled at your convenience. A 10% restocking fee may apply to special-order items.

Defective or Damaged Equipment: Reported within 48 hours of delivery, defects are remedied at no cost — repair, replacement, or full refund of patient responsibility — per your choice.

Non-Returnable (Hygiene & Prescription Items): In accordance with Medicare DMEPOS Supplier Standards and FDA regulations, the following are non-returnable once opened or used: CPAP/BiPAP machines and masks, nebulizers and mouthpieces, glucose sensors and lancets, ostomy and incontinence supplies, custom-fitted orthotics, compression garments, hearing aids (after fitting), and any item marked "RX required."

To initiate a return, contact our Patient Care team at support@medcore.cc or call +1 (800) 555-1234 within the applicable window.

You may cancel any order at no cost prior to shipment confirmation. Once an item has shipped, the standard 30-day return policy above applies. Capped-rental items (e.g., standard hospital beds, oxygen equipment, CPAPs under Medicare) follow CMS discontinuation guidelines and may be returned to MedCore at any time with no early-termination penalty.

To cancel a prescription, change a delivery address, or upgrade a model, contact our team before 2:00 PM ET on the scheduled shipping day for same-day processing.